Privacy policy

Tringify for Klarna lets your store take payments through your own Klarna account. Tringify builds and runs this app. This policy explains what the app keeps, why, for how long, and who else sees it.

Data we keep

Data	Why	Kept for
Your Klarna API key: its username, and its password encrypted	To start payments and refunds in your Klarna account	Until your store's data is deleted after you uninstall the app, so earlier payments can still be refunded after you change keys or disconnect
Your Klarna account's region and environment, and the country you chose for it	To call the right Klarna region and offer Klarna in the right currencies	Same as your key
For each payment attempt: the Klarna session ids, payment page link, amount, currency and expiry	To answer Tringify's checks and find an attempt again if its first answer was lost	Until your store's data is deleted
The access Tringify gives this app to your store, encrypted	To ask Tringify to check a payment as soon as Klarna reports it	Until you uninstall the app
The time of the last update Klarna sent	To show you that updates are arriving	Until you uninstall the app
A record of each install and uninstall message from Tringify	To apply each message once	30 days

Data we don't keep

The app keeps no payment details, customer names or addresses, and no outcome Klarna reports: it reads each payment's and refund's result from Klarna when Tringify asks. To start a payment it passes the amount, currency, order number, the customer's email address and billing country to Klarna. Shoppers enter everything else on Klarna's own page.

Who we share data with

• Klarna, your payment provider, receives the payment and refund details described above, under your agreement with Klarna.
• Cloudflare hosts the app and its encrypted database.

We don't sell data and don't use it for advertising.

Where data is processed

The app runs on Cloudflare's global network. Klarna processes payments in the regions its agreement with you describes.

Deleting your data

Uninstalling the app removes its access to your store at once. When Tringify asks the app to delete your store's data, 48 hours after you uninstall it, the app erases your key and everything else it keeps for your store. To ask for a copy of your data or for its deletion at any other time, email support-apps+klarna@tringify.com.

Your customers' payment records are held by Klarna and by your store in Tringify. Customers who want a copy or deletion of them can contact you, and you can contact Klarna.

Contact

Questions about this policy: support-apps+klarna@tringify.com.