Privacy policy

Tringify for N-Genius lets your store take payments through your own N-Genius Online account with Network International. Tringify builds and runs this app. This policy explains what the app keeps, why, for how long, and who else sees it.

Data we keep

Data	Why	Kept for
Your N-Genius service account API key, encrypted, and your outlet reference, region, environment, account country and currencies	To start payments, check them and make refunds at N-Genius	Until your store's data is deleted after you uninstall the app, so earlier payments can still be refunded after you change keys or disconnect
For each payment attempt: its reference and N-Genius order and payment page, amount, currency, expiry, where the customer returns to, when the customer came back, and the N-Genius payment ID once paid	To answer Tringify's checks, send the customer back to your store and refund the payment	Until your store's data is deleted
For each refund: its amount, the N-Genius refund ID, the refunds N-Genius already held for the payment, and whether it was made	To send each refund once and read its result	Until your store's data is deleted
The access Tringify gives this app to your store, encrypted	To ask Tringify to check a payment as soon as the customer comes back	Until you uninstall the app
A record of each install and uninstall message from Tringify	To apply each message once	30 days

Data we don't keep

The app keeps no card details, customer names, email addresses or addresses. To start a payment it passes N-Genius the amount, currency and a payment reference and, when the order has them, the customer's name, email address and billing address, so the customer doesn't have to type them again. Each payment's result is read from N-Genius when Tringify asks.

Who we share data with

• Network International (N-Genius Online), your payment provider, receives the payment and refund details described above, under your agreement with Network International.
• Cloudflare hosts the app and its encrypted database.

We don't sell data and don't use it for advertising.

Where data is processed

The app runs on Cloudflare's global network. N-Genius processes payments in the regions its agreement with you describes.

Deleting your data

Uninstalling the app removes its access to your store at once. When Tringify asks the app to delete your store's data, 48 hours after you uninstall it, the app erases your API keys and everything else it keeps for your store. To ask for a copy of your data or for its deletion at any other time, email support-apps+ngenius@tringify.com.

Your customers' payment records are held by Network International and by your store in Tringify. Customers who want a copy or deletion of them can contact you, and you can contact Network International.

Contact

Questions about this policy: support-apps+ngenius@tringify.com.