Tringify for Adyenby Tringify

Troubleshooting

Messages when you save your details

  • This store has reached its saved Adyen account limit. Contact support before connecting another.
  • Your change was saved, but Tringify could not refresh the connection. Save again to retry.
  • Enter the API key exactly as Adyen showed it when you generated it.
  • Enter your merchant account name exactly as Adyen shows it, for example YourCompanyECOM.
  • Choose the country your Adyen account is registered in.
  • Enter the live URL prefix exactly as Adyen shows it in Developers → API URLs, for example 1797a841fbb37ca7-YourCompany.
  • This is a live API key. Add your live URL prefix from Adyen → Developers → API URLs, then save again.
  • Adyen didn't accept this API key. Check it in Adyen → Developers → API credentials. Your saved account was not changed.
  • This API key is missing a role the app needs. Give its API credential the Checkout webservice role and the Management API roles Accounts read and Webhooks read and write. Your saved account was not changed.
  • This API key can't use that merchant account. Check the name in Adyen, and that the API credential has access to it. Your saved account was not changed.
  • Adyen couldn't be reached, so nothing was changed. Try again in a minute.
  • Tringify for Adyen can't confirm payments to Tringify yet. In your Tringify admin, open Apps, remove Tringify for Adyen and install it again to grant payment access.
  • Payments are paused for planned maintenance, so nothing was changed. Try again in a few minutes.

Status on the Overview tab

  • Payment access needed: Tringify for Adyen can't confirm payments to Tringify yet. In your Tringify admin, open Apps, remove Tringify for Adyen and install it again to grant payment access.
  • Adyen key stopped working: Adyen no longer accepts the saved API key for this merchant account. Generate a new one in Adyen → Developers → API credentials, then choose Update key on the Settings tab.
  • Updates from Adyen not set up: Open the Settings tab, choose Update key and save your Adyen key again.
  • Business country needed: Open the Settings tab, choose Update key and save your Adyen key again with your business country.
  • Not turned on: Adyen is connected but not on in any market. Turn it on in Markets › Payments.

A payment or refund looks stuck

Tringify checks open payments and refunds with Adyen every few minutes, and Adyen's updates make it check at once. If an order still looks wrong after a few minutes, check the payment in your Adyen account, then email support-apps+adyen@tringify.com with the order number.