Refunds

Refund an order in Tringify as usual, in full or in part. The refund goes to the N-Genius payment and always uses the outlet that took it.

Making a refund

Open the order in Tringify and choose Refund. Pick the items or amount; Tringify sends the refund to N-Genius through the app. The order's Refunds section shows it as Processing until N-Genius confirms it, then Refunded, or Failed with N-Genius' reason. You don't need to do anything in the N-Genius portal.

A refund always goes back to the payment it refunds and uses the N-Genius outlet that took that payment, even if you have since changed keys or disconnected.

Before a payment settles

Until N-Genius settles a payment (usually the next day), it can only be refunded in full: N-Genius reverses the whole payment. A partial refund can be made once the payment has settled.

One refund at a time

N-Genius sends refunds of the same payment one after another. If you refund a payment again while its last refund is still being sent, Tringify tries again a minute later.