Troubleshooting

Messages when you save your details

• This store has reached its saved Paystack account limit. Contact support before connecting another.
• Your change was saved, but Tringify could not refresh the connection. Save again to retry.
• Enter the secret key exactly as Paystack shows it: it starts with sk_test_ or sk_live_.
• Choose the country of your Paystack account.
• Paystack didn't accept this secret key. Copy it again from the Paystack dashboard under Settings → API Keys & Webhooks. Your saved account was not changed.
• Paystack couldn't be reached, so nothing was changed. Try again in a minute.
• Tringify for Paystack can't confirm payments to Tringify yet. In your Tringify admin, open Apps, remove Tringify for Paystack and install it again to grant payment access.
• Payments are paused for planned maintenance, so nothing was changed. Try again in a few minutes.

Status on the Overview tab

• Payment access needed: Tringify for Paystack can't confirm payments to Tringify yet. In your Tringify admin, open Apps, remove Tringify for Paystack and install it again to grant payment access.
• Paystack key stopped working: Paystack no longer accepts the saved secret key. Copy it again from the Paystack dashboard, then choose Update keys on the Settings tab.
• Account details needed: Open the Settings tab, choose Update keys and save your Paystack account again.
• Not turned on: Paystack is connected but not on in any market. Turn it on in Markets › Payments.

A payment or refund looks stuck

Tringify checks open payments and refunds with Paystack every few minutes, and Paystack's updates make it check at once. If an order still looks wrong after a few minutes, check the payment in your Paystack account, then email support-apps+paystack@tringify.com with the order number.