Tringify for PayU Europeby Tringify

Troubleshooting

Messages when you save your details

  • This store has reached its saved PayU POS limit. Contact support before connecting another.
  • Your change was saved, but Tringify could not refresh the connection. Save again to retry.
  • Enter the POS id exactly as PayU shows it: digits only.
  • Enter the OAuth client secret exactly as PayU shows it.
  • Enter the second key (MD5) exactly as PayU shows it.
  • Choose the country your business is registered in.
  • Choose the currency of your PayU POS.
  • PayU didn't accept this POS id and OAuth client secret. Check them in the PayU merchant panel under Online payments → My shops → POS. Your saved account was not changed.
  • PayU couldn't be reached, so nothing was changed. Try again in a minute.
  • Tringify for PayU Europe can't confirm payments to Tringify yet. In your Tringify admin, open Apps, remove Tringify for PayU Europe and install it again to grant payment access.
  • Payments are paused for planned maintenance, so nothing was changed. Try again in a few minutes.

Status on the Overview tab

  • Payment access needed: Tringify for PayU Europe can't confirm payments to Tringify yet. In your Tringify admin, open Apps, remove Tringify for PayU Europe and install it again to grant payment access.
  • PayU keys stopped working: PayU no longer accepts the saved POS id and OAuth client secret. Copy them again from the PayU merchant panel, then choose Update keys on the Settings tab.
  • POS details needed: Open the Settings tab, choose Update keys and save your PayU POS again.
  • Not turned on: PayU is connected but not on in any market. Turn it on in Markets › Payments.

A payment or refund looks stuck

Tringify checks open payments and refunds with PayU every few minutes, and PayU's updates make it check at once. If an order still looks wrong after a few minutes, check the payment in your PayU account, then email support-apps+payu-europe@tringify.com with the order number.