Refunds

Refund an order in Tringify as usual, in full or in part where PayU allows it in your country. PayU reviews each refund, which takes 1 to 3 days. Refunds always use the account that took the payment.

Making a refund

Open the order in Tringify and choose Refund. Pick the items or amount; Tringify sends the refund to PayU through the app. The order's Refunds section shows it as Processing until PayU confirms it, then Refunded, or Failed with PayU's reason. You don't need to do anything in PayU.

A refund always goes back to the payment it refunds and uses the PayU account that took that payment, even if you have since changed keys or disconnected.