Tringify for Squareby Tringify

Troubleshooting

Messages when you save your details

  • This store has reached its saved Square account limit. Contact support before connecting another.
  • Your change was saved, but Tringify could not refresh the connection. Save again to retry.
  • Enter the access token exactly as Square shows it in the Developer Console.
  • Square didn't accept this access token. Copy it again from your application's Credentials page in the Square Developer Console. Your saved account was not changed.
  • This Square account has no active location that takes card payments in a currency Tringify supports. Check your locations in the Square Dashboard. Your saved account was not changed.
  • Choose the Square location payments should go to, then save again.
  • Square couldn't be reached, so nothing was changed. Try again in a minute.
  • Tringify for Square can't confirm payments to Tringify yet. In your Tringify admin, open Apps, remove Tringify for Square and install it again to grant payment access.
  • Payments are paused for planned maintenance, so nothing was changed. Try again in a few minutes.

Status on the Overview tab

  • Payment access needed: Tringify for Square can't confirm payments to Tringify yet. In your Tringify admin, open Apps, remove Tringify for Square and install it again to grant payment access.
  • Square token stopped working: Square no longer accepts the saved access token. Copy the current one from your application's Credentials page in the Square Developer Console, then choose Update token on the Settings tab.
  • Location currency changed: Open the Settings tab, choose Update token and save your Square access token again.
  • Location not supported: Open the Settings tab, choose Update token and save your Square access token again.
  • Not turned on: Square is connected but not on in any market. Turn it on in Markets › Payments.

A payment or refund looks stuck

Tringify checks open payments and refunds with Square every few minutes, and Square's updates make it check at once. If an order still looks wrong after a few minutes, check the payment in your Square account, then email support-apps+square@tringify.com with the order number.