Earning points

A customer earns points when an order is fully paid: one point for every Spend for 1 point of the order's items after discounts, in your store's currency. Shipping, taxes and fees don't earn points.

• Only orders with a customer account earn: guest orders don't.
• Test orders don't earn.
• Refunds take back the share of the order's points the refund covers. A full refund or a cancellation takes back all of them.
• Points already converted to store credit can't be taken back, so a balance never goes below zero.

The earn line at checkout ("This order earns 120 points") shows when the customer pays in your store's currency, where the number is exact.