Refunds

Refund an order in Tringify as usual. Authorize.net settles payments once a day: before that a payment can only be refunded in full (Authorize.net voids it, so the shopper is never charged); after it, any part can be refunded within 180 days. Refunds always use the keys that took the payment.

Making a refund

Open the order in Tringify and choose Refund. Pick the items or amount; Tringify sends the refund to Authorize.net through the app. The order's Refunds section shows it as Processing until Authorize.net confirms it, then Refunded, or Failed with Authorize.net's reason. You don't need to do anything in Authorize.net.

A refund always goes back to the payment it refunds and uses the Authorize.net account that took that payment, even if you have since changed keys or disconnected.