Tringify for Authorize.netby Tringify

Troubleshooting

Messages when you save your details

  • This store has reached its saved Authorize.net account limit. Contact support before connecting another.
  • Your change was saved, but Tringify could not refresh the connection. Save again to retry.
  • Enter the API Login ID exactly as Authorize.net shows it.
  • Enter the Transaction Key exactly as Authorize.net showed it: 16 letters and numbers.
  • Enter the Signature Key exactly as Authorize.net showed it: 128 letters and numbers.
  • Choose the country your business is registered in.
  • Authorize.net didn't accept this API Login ID and Transaction Key. Check them in Account → Settings → API Credentials & Keys. Your saved account was not changed.
  • This Authorize.net account takes no currency Tringify supports. Your saved account was not changed.
  • Authorize.net didn't let the app add its webhook. Check that a Signature Key exists in Account → Settings → API Credentials & Keys, then save again. Your saved account was not changed.
  • Authorize.net couldn't be reached, so nothing was changed. Try again in a minute.
  • Tringify for Authorize.net can't confirm payments to Tringify yet. In your Tringify admin, open Apps, remove Tringify for Authorize.net and install it again to grant payment access.
  • Payments are paused for planned maintenance, so nothing was changed. Try again in a few minutes.

Status on the Overview tab

  • Payment access needed: Tringify for Authorize.net can't confirm payments to Tringify yet. In your Tringify admin, open Apps, remove Tringify for Authorize.net and install it again to grant payment access.
  • Authorize.net keys stopped working: Authorize.net no longer accepts the saved API Login ID and Transaction Key. Create a new Transaction Key in Account → Settings → API Credentials & Keys, then choose Update keys on the Settings tab.
  • Business country needed: Open the Settings tab, choose Update keys and save your Authorize.net keys again.
  • No supported currency: This Authorize.net account takes no currency Tringify supports.
  • Not turned on: Authorize.net is connected but not on in any market. Turn it on in Markets › Payments.

A payment or refund looks stuck

Tringify checks open payments and refunds with Authorize.net every few minutes, and Authorize.net's updates make it check at once. If an order still looks wrong after a few minutes, check the payment in your Authorize.net account, then email support-apps+authorizenet@tringify.com with the order number.