Refunds

Billplz has no way to refund a payment automatically: FPX online banking payments can't be reversed, and Billplz returns money only as a new transfer to the customer's bank account.

Refunding a Billplz payment

1. Ask the customer for their full name, bank name and bank account number (Billplz doesn't keep the payer's bank details).
2. Send the amount from your Billplz account with a Payment Order, and put the bill ID in its description. Or email team@billplz.com with the bill ID and the customer's bank details and ask Billplz to refund it.
3. Tell the customer, and keep the Payment Order reference as proof.

The bill ID is the payment's transaction ID on the order in Tringify.

Refunds started in Tringify

If you refund a Billplz payment from an order in Tringify, the refund shows as Failed with this explanation: no money moves. Make the refund in Billplz as above.