Tringify for Billplzby Tringify

Troubleshooting

Messages when you save your details

  • This store has reached its saved Billplz account limit. Contact support before connecting another.
  • Your change was saved, but Tringify could not refresh the connection. Save again to retry.
  • Paste the API Secret Key exactly as Billplz shows it (Settings → Keys & Integration).
  • Paste the X Signature Key exactly as Billplz shows it (Settings → Keys & Integration). Turn on X Signature there first if it is off.
  • Paste the collection ID exactly as Billplz shows it.
  • Billplz didn't accept this API Secret Key. Check that it comes from the same environment you chose (a sandbox key works only with Sandbox). Your saved account was not changed.
  • Billplz accepted the key but has no collection with this ID in that account. Your saved account was not changed.
  • Billplz couldn't be reached, so nothing was changed. Try again in a minute.
  • Tringify for Billplz can't confirm payments to Tringify yet. In your Tringify admin, open Apps, remove Tringify for Billplz and install it again to grant payment access.
  • Payments are paused for planned maintenance, so nothing was changed. Try again in a few minutes.

Status on the Overview tab

  • Payment access needed: In your Tringify admin, open Apps, remove Tringify for Billplz and install it again to grant payment access.
  • Billplz key stopped working: Billplz no longer accepts the saved API Secret Key or collection (for example after Reset Secret Key). Copy them again, then choose Update keys on the Settings tab.
  • Account details needed: Open the Settings tab, choose Update keys and save your Billplz account again, with its X Signature Key.
  • Not turned on: Billplz is connected but not on in any market. Turn it on in Markets › Payments for a market that prices in MYR.

Checkout says the customer's email or phone is needed

Billplz requires an email address or mobile number on every bill. Make sure checkout asks for the customer's email.

Updates aren't arriving

If you reset your X Signature Key in Billplz, save the new key in the app (Update keys). Until then, orders still update from Tringify's own checks.

A payment looks stuck

Tringify checks open bills with Billplz regularly, and Billplz' update makes it check at once. If an order still looks wrong after a few minutes, find the bill in your Billplz account (its ID is the payment's transaction ID), then email support-apps+billplz@tringify.com with the order number.