Refunds

Refund an order in Tringify as usual, in full or in part. The refund goes to the Checkout.com payment and always uses the account that took it, and each refund is sent with a key that stops Checkout.com making it twice.

Making a refund

Open the order in Tringify and choose Refund. Pick the items or amount; Tringify sends the refund to Checkout.com through the app. The order's Refunds section shows it as Processing until Checkout.com confirms it, then Refunded, or Failed with Checkout.com's reason. You don't need to do anything in Checkout.com.

A refund always goes back to the payment it refunds and uses the Checkout.com account that took that payment, even if you have since changed keys or disconnected.