Tringify for Checkout.comby Tringify

Troubleshooting

Messages when you save your details

  • This store has reached its saved Checkout.com account limit. Contact support before connecting another.
  • Your change was saved, but Tringify could not refresh the connection. Save again to retry.
  • Enter the secret key exactly as Checkout.com shows it: it starts with sk_sbox_ (sandbox) or sk_ (production).
  • Enter the public key exactly as Checkout.com shows it: pk_sbox_… with a sandbox secret key, pk_… with a production one.
  • Enter the client ID exactly as Checkout.com shows it: it starts with cli_.
  • Enter the entity ID exactly as Checkout.com shows it: it starts with ent_.
  • Enter the processing channel ID exactly as Checkout.com shows it: it starts with pc_.
  • Choose the country your Checkout.com account is registered in.
  • Choose at least one currency your Checkout.com account takes.
  • Checkout.com didn't accept this secret key for this client ID. Check both in the Checkout.com dashboard (Developers → Keys, and Settings → Account structure). Your saved account was not changed.
  • Checkout.com couldn't be reached, so nothing was changed. Try again in a minute.
  • Tringify for Checkout.com can't confirm payments to Tringify yet. In your Tringify admin, open Apps, remove Tringify for Checkout.com and install it again to grant payment access.
  • Payments are paused for planned maintenance, so nothing was changed. Try again in a few minutes.

Status on the Overview tab

  • Payment access needed: Tringify for Checkout.com can't confirm payments to Tringify yet. In your Tringify admin, open Apps, remove Tringify for Checkout.com and install it again to grant payment access.
  • Checkout.com key stopped working: Checkout.com no longer accepts the saved secret key. Create a new one in the Checkout.com dashboard, then choose Update keys on the Settings tab.
  • Account details needed: Open the Settings tab, choose Update keys and save your Checkout.com account again.
  • Not turned on: Checkout.com is connected but not on in any market. Turn it on in Markets › Payments.

A payment or refund looks stuck

Tringify checks open payments and refunds with Checkout.com every few minutes, and Checkout.com's updates make it check at once. If an order still looks wrong after a few minutes, check the payment in your Checkout.com account, then email support-apps+checkoutcom@tringify.com with the order number.