Refunds

Refund an order in Tringify as usual. The refund goes to the Klarna order and Klarna returns the money to the shopper, the way they paid. Refunds always use the account that took the payment, even after you change your key or disconnect.

Making a refund

Open the order in Tringify and choose Refund. Pick the items or amount; Tringify sends the refund to Klarna through the app. The order's Refunds section shows it as Processing until Klarna confirms it, then Refunded, or Failed with Klarna's reason. You don't need to do anything in Klarna.

A refund always goes back to the payment it refunds and uses the Klarna account that took that payment, even if you have since changed keys or disconnected.