Tringify for Klarnaby Tringify

Troubleshooting

Messages when you save your details

  • This store has reached its saved Klarna account limit. Contact support before connecting another.
  • Your change was saved, but Tringify could not refresh the connection. Save again to retry.
  • Enter the username of your Klarna API key exactly as Klarna showed it.
  • Enter the password of your Klarna API key exactly as Klarna showed it when you generated it.
  • Choose the country your Klarna account is registered in.
  • Klarna didn't accept this API key in any region. Check it in Klarna's Merchant Portal → Settings → Klarna API keys. Your saved account was not changed.
  • Klarna couldn't be reached, so nothing was changed. Try again in a minute.
  • Tringify for Klarna can't confirm payments to Tringify yet. In your Tringify admin, open Apps, remove Tringify for Klarna and install it again to grant payment access.
  • Payments are paused for planned maintenance, so nothing was changed. Try again in a few minutes.
  • Enter the client identifier exactly as Klarna shows it, for example klarna_test_client_….
  • This client identifier is for the other environment: use a klarna_test_ identifier with a Playground key and a klarna_live_ one with a live key.
  • Connect your Klarna account first.
  • Your store is still updating to the newest version of Tringify for Klarna. Try again in a few minutes.
  • Tringify couldn't save it right now, so nothing was changed. Try again in a minute.

Status on the Overview tab

  • Payment access needed: Tringify for Klarna can't confirm payments to Tringify yet. In your Tringify admin, open Apps, remove Tringify for Klarna and install it again to grant payment access.
  • Klarna key stopped working: Klarna no longer accepts the saved API key. Generate a new one in Klarna's Merchant Portal → Settings → Klarna API keys, then choose Update key on the Settings tab.
  • Business country needed: Open the Settings tab, choose Update key and save your Klarna key again.
  • Not turned on: Klarna is connected but not on in any market. Turn it on in Markets › Payments.

A payment or refund looks stuck

Tringify checks open payments and refunds with Klarna every few minutes, and Klarna's updates make it check at once. If an order still looks wrong after a few minutes, check the payment in your Klarna account, then email support-apps+klarna@tringify.com with the order number.