Refunds

Refund an order in Tringify as usual. The refund goes to the Mollie payment and Mollie returns the money the way the shopper paid. Refunds always use the key that took the payment, even after you change it or disconnect.

Making a refund

Open the order in Tringify and choose Refund. Pick the items or amount; Tringify sends the refund to Mollie through the app. The order's Refunds section shows it as Processing until Mollie confirms it, then Refunded, or Failed with Mollie's reason. You don't need to do anything in Mollie.

A refund always goes back to the payment it refunds and uses the Mollie account that took that payment, even if you have since changed keys or disconnected.