Tringify for Mollieby Tringify

Troubleshooting

Messages when you save your details

  • This store has reached its saved Mollie account limit. Contact support before connecting another.
  • Your change was saved, but Tringify could not refresh the connection. Save again to retry.
  • Enter the API key exactly as Mollie shows it: it starts with test_ or live_.
  • Choose the country your business is registered in.
  • Mollie didn't accept this API key. Copy it again from Developers → API keys in your Mollie Dashboard. Your saved account was not changed.
  • Mollie couldn't be reached, so nothing was changed. Try again in a minute.
  • Tringify for Mollie can't confirm payments to Tringify yet. In your Tringify admin, open Apps, remove Tringify for Mollie and install it again to grant payment access.
  • Payments are paused for planned maintenance, so nothing was changed. Try again in a few minutes.

Status on the Overview tab

  • Payment access needed: Tringify for Mollie can't confirm payments to Tringify yet. In your Tringify admin, open Apps, remove Tringify for Mollie and install it again to grant payment access.
  • Mollie key stopped working: Mollie no longer accepts the saved API key. Copy the current one from Developers → API keys in your Mollie Dashboard, then choose Update key on the Settings tab.
  • Business country needed: Open the Settings tab, choose Update key and save your Mollie API key again.
  • No payment methods on: Your Mollie profile has no payment method switched on yet. Turn one on in your Mollie Dashboard under Settings → Payment methods, then reload this page.
  • Not turned on: Mollie is connected but not on in any market. Turn it on in Markets › Payments.

A payment or refund looks stuck

Tringify checks open payments and refunds with Mollie every few minutes, and Mollie's updates make it check at once. If an order still looks wrong after a few minutes, check the payment in your Mollie account, then email support-apps+mollie@tringify.com with the order number.