Tringify for MyFatoorahby Tringify

Troubleshooting

Messages when you save your details

  • This store has reached its saved MyFatoorah account limit. Contact support before connecting another.
  • Your change was saved, but Tringify could not refresh the connection. Save again to retry.
  • Enter the API key exactly as MyFatoorah shows it.
  • Enter the webhook secret key exactly as MyFatoorah shows it.
  • Choose the country of your MyFatoorah account.
  • This API key can't do everything checkout needs. In the MyFatoorah portal under Integration Settings → API Key, edit the key and give it the permissions to create and view payments and invoices and to create and view refunds (or Super Rules), then save it here again. Your saved account was not changed.
  • MyFatoorah didn't accept this API key for this country. Check the key and the country in the MyFatoorah portal under Integration Settings → API Key. Your saved account was not changed.
  • MyFatoorah couldn't be reached, so nothing was changed. Try again in a minute.
  • Tringify for MyFatoorah can't confirm payments to Tringify yet. In your Tringify admin, open Apps, remove Tringify for MyFatoorah and install it again to grant payment access.
  • Payments are paused for planned maintenance, so nothing was changed. Try again in a few minutes.

Status on the Overview tab

  • Payment access needed: Tringify for MyFatoorah can't confirm payments to Tringify yet. In your Tringify admin, open Apps, remove Tringify for MyFatoorah and install it again to grant payment access.
  • MyFatoorah key needs permissions: The saved API key can no longer create or view payments or refunds. Give it those permissions in the MyFatoorah portal under Integration Settings → API Key, then choose Update keys on the Settings tab.
  • MyFatoorah key stopped working: MyFatoorah no longer accepts the saved API key (it may have expired). Create a new one in the MyFatoorah portal, then choose Update keys on the Settings tab.
  • Account details needed: Open the Settings tab, choose Update keys and save your MyFatoorah account again.
  • Not turned on: MyFatoorah is connected but not on in any market. Turn it on in Markets › Payments.

A payment or refund looks stuck

Tringify checks open payments and refunds with MyFatoorah every few minutes, and MyFatoorah's updates make it check at once. If an order still looks wrong after a few minutes, check the payment in your MyFatoorah account, then email support-apps+myfatoorah@tringify.com with the order number.