Tringify for PayTabsby Tringify

Troubleshooting

Messages when you save your details

  • This store has reached its saved PayTabs profile limit. Contact support before connecting another.
  • Your change was saved, but Tringify could not refresh the connection. Save again to retry.
  • Choose the region of your PayTabs account.
  • Enter the profile ID exactly as PayTabs shows it: digits only.
  • Enter the server key exactly as PayTabs shows it, for example SXXXXXXXXX-XXXXXXXXXX-XXXXXXXXXX.
  • Choose the country your PayTabs account is registered in.
  • Choose the currency your PayTabs profile takes.
  • Choose whether this is a test or a live profile.
  • PayTabs didn't accept this profile ID and server key in this region. Check all three in the PayTabs dashboard under Developers → Key management. Your saved profile was not changed.
  • PayTabs couldn't be reached, so nothing was changed. Try again in a minute.
  • Tringify for PayTabs can't confirm payments to Tringify yet. In your Tringify admin, open Apps, remove Tringify for PayTabs and install it again to grant payment access.
  • Payments are paused for planned maintenance, so nothing was changed. Try again in a few minutes.

Status on the Overview tab

  • Payment access needed: Tringify for PayTabs can't confirm payments to Tringify yet. In your Tringify admin, open Apps, remove Tringify for PayTabs and install it again to grant payment access.
  • PayTabs key stopped working: PayTabs no longer accepts the saved profile ID and server key. Check them in the PayTabs dashboard, then choose Update keys on the Settings tab.
  • Profile details needed: Open the Settings tab, choose Update keys and save your PayTabs profile again.
  • Not turned on: PayTabs is connected but not on in any market. Turn it on in Markets › Payments.

A payment or refund looks stuck

Tringify checks open payments and refunds with PayTabs every few minutes, and PayTabs's updates make it check at once. If an order still looks wrong after a few minutes, check the payment in your PayTabs account, then email support-apps+paytabs@tringify.com with the order number.