Troubleshooting

Messages when you save your details

• This store has reached its saved Toss Payments account limit. Contact support before connecting another.
• Your change was saved, but Tringify could not refresh the connection. Save again to retry.
• Enter the client key exactly as Toss shows it: it starts with test_ck_ or live_ck_ (the API individual-integration key, not the widget key test_gck_).
• Enter the secret key exactly as Toss shows it: it starts with test_sk_ or live_sk_.
• The client key and the secret key are for different modes: use both test keys or both live keys.
• Toss didn't accept this secret key. Check it in the Toss Payments developer center under API keys. Your saved account was not changed.
• Toss couldn't be reached, so nothing was changed. Try again in a minute.
• Tringify for Toss Payments can't confirm payments to Tringify yet. In your Tringify admin, open Apps, remove Tringify for Toss Payments and install it again to grant payment access.
• Payments are paused for planned maintenance, so nothing was changed. Try again in a few minutes.

Status on the Overview tab

• Payment access needed: Tringify for Toss Payments can't confirm payments to Tringify yet. In your Tringify admin, open Apps, remove Tringify for Toss Payments and install it again to grant payment access.
• Toss key stopped working: Toss no longer accepts the saved secret key. Copy the current keys from the Toss Payments developer center, then choose Update keys on the Settings tab.
• Not turned on: Toss Payments is connected but not on in any market. Turn it on in Markets › Payments.

A payment or refund looks stuck

Tringify checks open payments and refunds with Toss Payments every few minutes, and Toss Payments's updates make it check at once. If an order still looks wrong after a few minutes, check the payment in your Toss Payments account, then email support-apps+toss@tringify.com with the order number.