Refunds

Refund an order in Tringify as usual, in full or in part. The refund goes to the VNPay payment and always uses the terminal that took it. If VNPay does not confirm a refund, Tringify never sends it twice: check it in the VNPay merchant portal.

Making a refund

Open the order in Tringify and choose Refund. Pick the items or amount; Tringify sends the refund to VNPay through the app. The order's Refunds section shows it as Processing until VNPay confirms it, then Refunded, or Failed with VNPay's reason. You don't need to do anything in VNPay.

A refund always goes back to the payment it refunds and uses the VNPay account that took that payment, even if you have since changed keys or disconnected.