Troubleshooting · Tringify for VNPay

Messages when you save your details

This store has reached its saved VNPay terminal limit. Contact support before connecting another.
Your change was saved, but Tringify could not refresh the connection. Save again to retry.
Choose Sandbox or Live.
Enter the terminal code (vnp_TmnCode) exactly as VNPay sent it.
Enter the hash secret (vnp_HashSecret) exactly as VNPay sent it.
Enter the payment URL from VNPay's production email. It starts with https:// and is on vnpay.vn or vnpayment.vn.
Enter the API URL (merchant_webapi) from VNPay's production email. It starts with https:// and is on vnpay.vn or vnpayment.vn.
VNPay didn't accept this terminal code and hash secret. Check them in the email VNPay sent with your terminal. Your saved account was not changed.
VNPay couldn't be reached, or answered unexpectedly, so nothing was changed. Check the URLs and try again in a minute.
Tringify for VNPay can't confirm payments to Tringify yet. In your Tringify admin, open Apps, remove Tringify for VNPay and install it again to grant payment access.
Payments are paused for planned maintenance, so nothing was changed. Try again in a few minutes.

Status on the Overview tab

Payment access needed: Tringify for VNPay can't confirm payments to Tringify yet. In your Tringify admin, open Apps, remove Tringify for VNPay and install it again to grant payment access.
VNPay keys stopped working: VNPay no longer accepts the saved terminal code and hash secret. Copy them again from VNPay's email, then choose Update keys on the Settings tab.
Not turned on: VNPay is connected but not on in any market. Turn it on in Markets › Payments.

A payment or refund looks stuck

Tringify checks open payments and refunds with VNPay every few minutes, and VNPay's updates make it check at once. If an order still looks wrong after a few minutes, check the payment in your VNPay account, then email support-apps+vnpay@tringify.com with the order number.